When can a consumer complain? Here are the instances and circumstances.
The Consumer Protection Act 2019 (CPA-2019) was enacted in order to protect the rights and interests of consumers and to settle their consumer-related disputes. A consumer or the complainant may complain in writing for obtaining appropriate relief under CPA-2019. The following are the circumstances in which a complaint can be made.
- Defects in Goods:
When goods or products are sold or supplied, they are required to be of a standard under any law or under contract made or claimed by the trader. A complaint for obtaining relief may be made under CPA-2019 when the goods or products bought or agreed to be bought suffer from one or more defects. ‘Defect in goods’ means any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard of goods sold or supplied. To give an example: “A” supplied white marble to “B.” Later, the colour of the marble changed. “B” sued “A,” alleging supply of defective marble. It was held that “A” should have expressly told “B” that the marble would not retain its colour when polished. In the absence of such assertion, it is deemed that “A” made “B” to understand that the marble would retain its white colour and, when the colour changed, it comes within the scope of ‘defect’ in goods’ under CPA-2019.
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Fr Ravi Sagar SJ
