The Consumer Protection Act, 2019 (CPA-2019) was enacted to provide for protection of the interests of consumers, and to set up appropriate authorities for speedy and effective settlement of consumer disputes. These authorities are consumer dispute redressal commissions, mediation cells, consumer protection councils and a central authority. CPA-2019 continues the 3-tier quasi-judicial mechanism for the speedy redressal of consumer disputes and their grievances. They are the District Commission, the State Commission and the National Commission.
- District Redressal Commission:
A District Consumer Disputes Commission, usually at the district headquarters, is established by the state government, consisting of a president and at least two members regarding goods or services valued up to rupees one crore. In order to make a complaint to the District Commission, either the complainant must reside or personally work within its local jurisdiction or the cause of action must arise, or the opposite party must live within the territorial jurisdiction of the Commission.
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Fr Ravi Sagar SJ
